Terms & Conditions

YOUTHADVANCE TERMS AND CONDITIONS

2019/2020 (revision 01/01/2020)

1 YOUTHADVACE OPEN AWARD CENTRE / CLIENT AWARD CENTRE REGISTRATIONS

1.1 Monthly Subscription Fee

1.1.1 The participant must pay YouthAdvance:

a) the initial upfront registration fee according to the level being started.

b) (Ongoing monthly registration fee) an ongoing monthly registration fee of $40 starts automatically 30 days after the initial upfront registration fee is paid. $40 for each month thereafter and for each month that the participant’s “Duke of Edinburgh’s International Award” (herein referred to as the Award) profile remains active in the Award’s national Online Record Book system (herein referred to as the Online Record Book).

1.1.2 The participant will not be charged any ongoing monthly registration fees after the date the participant successfully completes their applicable Award Level (as determined by the relevant State Award’s office).

1.1.3 The participant may otherwise cancel their registration with YouthAdvance at any time in accordance with condition 1.2 below.

1.1. 4 YouthAdvance may de-active a participant’s profile on the Online Record Book if the participant has not paid a monthly registration fee within 14 days of YouthAdvance attempting to charge the participant for the monthly registration fee. The participant may request that their profile on the Online Record Book be re-activated once they have paid any outstanding monthly registration fees.

1 .2 Cancellation / Refund Policy

1. 2.1 A participant may elect to cancel the registration of their Award with YouthAdvance at any time by emailing YouthAdvance.

1.2.2 Where a participant:

a) has paid the total minimum monthly registration fee described in condition 1.1.1.(a) above at the time of cancellation, the participant will not be charged any ongoing monthly registration after the date of cancelation; or

b) has not paid the total minimum monthly registration fee described in condition 1.1.1.(a) at the time of cancellation, the participant will continue to be charged the monthly registration fee each month until they have paid the total minimum monthly registration fee and will not be charged any ongoing monthly registration fee from thereafter.

1.2.3 No refunds will be provided to a participant in respect of any monthly registration fees incurred by the participant up to the date of cancellation.

1.2.4 A participant may re-active their profile on the Online Record Book with YouthAdvance at any time after cancelling their registration by paying YouthAdvance a $110 set up recommencement fee.

1.2.5 The initial upfront registration fee is forfeited 4 weeks from the initial registration date, irrespective of the Online Record Book Status.

2018/2019

1 YOUTHADVACE OPEN AWARD CENTRE / CLIENT AWARD CENTRE REGISTRATIONS

1.1 Monthly Subscription Fee

1.1.1 The participant must pay YouthAdvance:

a) (Minimum monthly registration fee): a monthly registration fee of $45 for a minimum of 4 months from the date of the participant’s registration (total minimum monthly registration fee $180); and

b) (Ongoing monthly registration fee): an ongoing monthly registration fee of $45 for each month thereafter for each month that the participant’s “Duke of Edinburgh’s International Award” (herein referred to as the Award) profile remains active in the Award’s national Online Record Book system (herein referred to as the Online Record Book).

1.1.2 The participant will not be charged any ongoing monthly registration fees after the date the participant successful completes their applicable Award Level (as determined by the relevant State Award’s office).

1.1.3 The participant may otherwise cancel their registration with YouthAdvance at any time in accordance with condition 1.2 below.

1.1. 4 YouthAdvance may de-active a participant’s profile on the Online Record Book if the participant has not paid a monthly registration fee within 14 days of YouthAdvance attempting to charge the participant for the monthly registration fee. The participant may request that their profile on the Online Record Book be re-activated once they have paid any outstanding monthly registration fees.

1 .2 Cancellation / Refund Policy

1. 2.1 A participant may elect to cancel the registration of their Award with YouthAdvance at any time by emailing YouthAdvance.

1.2.2 Where a participant:

a) has paid the total minimum monthly registration fee described in condition 1.1.1.(a) above at the time of cancellation, the participant will not be charged any ongoing monthly registration after the date of cancelation; or

b) has not paid the total minimum monthly registration fee described in condition 1.1.1.(a) at the time of cancellation, the participant will continue to be charged the monthly registration fee each month until they have paid the total minimum monthly registration fee and will not be charged any ongoing monthly registration fee from thereafter.

1.2.3 No refunds will be provided to a participant in respect of any monthly registration fees incurred by the participant up to the date of cancellation.

1.2.4 A participant may re-active their profile on the Online Record Book with YouthAdvance at any time after cancelling their registration by paying YouthAdvance a $75 administration fee.

2019/2020 (revision 01/01/2020)

2.  YOUTHADVANCE INDIVIDUAL PROGRAM SOLUTIONS & OPEN PROGRAMS TERMS AND CONDITIONS

2.1 Late / Change of Booking Policy

2.1.1 For all Individual Program Solutions & Open Programs – bookings that are received within 4 weeks of the program commencement date will be charged a late booking fee of $50.00.

2.1.2 For all Individual Program Solutions & Open Program – change of booking requests that are received within 4 weeks of the program commencement date will be charged a $50 administration fee to transfer the booking. Extra charges may also apply if the program fees have increased since the initial booking.

2.2 Cancellation Policy

2.2.1 12 weeks prior – If an individual booking is cancelled more than 12 weeks prior to the program commencement date, any fees paid may be refunded or transferred to the next available program. Extra charges will be incurred on a transfer if the program fees have increased since the initial booking.

2.2.2 8 weeks prior to 2 weeks before – If an individual booking is cancelled more than 8 weeks prior to 2 weeks before a program commencement date, any fees paid may be transferred to the next available program. Extra charges will be incurred on a transfer if the program fees have increased since the initial booking.

2.2.3 Less than 2 weeks – If an individual booking is cancelled less than 2 weeks prior to the program commencement date, all fees paid to YouthAdvance will be forfeited.

2.2.4 If a participant fails to attend the program and no notice is given, any fees paid to YouthAdvance will be forfeited.

2.2.5 If adverse weather or extenuating circumstances require YouthAdvance to cancel a program prior to its commencing, YouthAdvance will transfer your booking to an alternate date and no administration fee or additional program fees will apply.

2.3 Postponement Policy

2.3.1 If a program is postponed either due to external or internal factors then all current and valid paid program registrations, equipment hire will be automatically transferred to the new program date once confirmed.

2.3.2 If a new program date can not be offered within 6 months of the last postponed date then full refunds will be offered for the program registration and hire equipment.

2.3.3 If a program is postponed either due to external or internal factors then all purchased equipment will be shipped to the clients supplied address.

2.3.4 If a refund is requested on a postponed program, a cancellation fee of 50% of the program fee will be retained from the original booking.

3 YOUTHADVANCE GROUP PROGRAM SOLUTIONS TERMS AND CONDITIONS

3.1 Late / Change of Booking Policy

3.1.1. All group bookings (completed and signed program documents) that are received within 4 weeks of the program commencement date will be charged a late booking fee of $300.00.

3.1.2 All group change of booking requests that are received within 4 weeks of the program commencement date will be charged a fee of $300.00. Extra charges may also apply if the program fees have increased since the initial booking.

3.2 Cancellation Policy

3.2.1 If a whole group booking is cancelled more than 8 weeks prior to the commencement date of the program, fees paid can be applied to an alternate program.

3.2.2 Less than 4 weeks – If a group booking is cancelled less than 4 weeks, 50% of any fees paid to YouthAdvance will be forfeited.

3.2.3 Less than 2 weeks – If a group booking is cancelled less than 2 weeks prior to the commencement date of the program, any fees paid to YouthAdvance will be forfeited.

3.2.4 All cancellations require written notification to YouthAdvance.

3.2.5 If adverse weather or extenuating circumstances require YouthAdvance to cancel a program prior to it commencing, YouthAdvance will transfer your booking to an alternate date and no administration fee or additional program fees will apply.

4 GENERAL TERMS & CONDITIONS

4.1 Terms of Participation

4.1.1 Alcohol/Drugs – Under no circumstances is any alcohol or any non-prescribed drug to be brought onto a YouthAdvance program.  Any prescription drugs must be declared on a participant’s medical form.

4.1.2 Smoking – Smoking is not permitted on any YouthAdvance program.

4.1.3 Flora & Fauna – YouthAdvance maintains a minimum environmental impact policy. Participants must not disturb any flora and fauna while on a YouthAdvance program.

4.1.4 Equipment – It is the responsibility of the participant to ensure that they attend programs with adequate and reliable equipment. YouthAdvance does not take responsibility for the participant’s equipment or suitability of their equipment.

4.1.5 First Aid – All participants must carry their own personal first aid equipment and medication as prescribed.

4.1.6 In the event that a participant needs to be evacuated from the program for medical reasons, it is the responsibility of the person designated as the “emergency contact” on the participant’s booking information to provide transportation from, in the opinion of the responsible YouthAdvance Program Director, the most convenient access point.

4.1.7 Safety – YouthAdvance reserves the absolute right to exclude a participant from a program if, in the opinion of the YouthAdvance Program Director, the health or the behaviour of the participant creates a risk to the safety of other participants or will be a determent to the program.

4.1.8 Weather – YouthAdvance reserves the absolute right to cancel, change, or postpone any program at any time if, in the opinion of the YouthAdvance Program Director, it is unsafe for the program to proceed.

4.1.9 Swimming – the participant is not permitted to free swim without the use of a personal flotation device.

4.2 Discipline

4.2.1 YouthAdvance reserves the absolute right to exclude any participant from continuing the program if, in the opinion of the YouthAdvance Program Director, terms and conditions have not been adhered to.

4.2.2 If a participant is excluded from the program, it is the responsibility of the person designated as the “emergency contact” on the participant’s booking form to provide transportation from, in the opinion of the YouthAdvance Program Director, the most convenient access point.

4.2.3 If a participant is excluded from the program, all fees are forfeited.

4.3 Buy/Hire Equipment Terms and Conditions

4.3.1 Equipment must be paid for in full prior to the relevant program commencing.

4.3.2 Equipment will be available for pick up at the beginning of a program and must be returned at the end of a program.  Equipment can be picked up 5 days prior and returned within 5 days of the program concluding with prior notification to YouthADvance. The participant must pick up and return equipment from/to YouthAdvance’s head office.

4.3.3 The participant must pay the replacement value of any lost or stolen hire equipment (including tent pegs).

4.3.4 Any repairs to equipment beyond reasonable wear and tear will be paid for by the participant.

4.3.5 Hire equipment cancellations require written confirmation and will not be refunded within 2 weeks of the hire commencement date.

4.4 Risk Warning & Release

4.4.1 All activities a participant will participate in during a YouthAdvance program will involve some risk of injury or even death. Generally, these risks may include but are not limited to:

  • Exposure to dangerous weather conditions (extreme heat, extreme cold, storm activity)
  • Falls (maybe due to rough terrain or inexperience)
  • Injuries to joints or back (may be from carrying heavyweight)
  • Aggravation of existing medical conditions due to the isolated environment or physical activity
  • Burns (maybe from cooking stoves or campfires)
  • Injuries sustained due to equipment failure
  • Drowning

4.4.2 By participating in a YouthAdvance program, the participant (and the participant’s parent / guardian where the participant is under 18 years of age) acknowledges it has read the preceding risk warning and accepted the risks involved in participating in all activities and agrees on its behalf and its heirs, executors and assignees to release YouthAdvance and its servants, contractors, employees, directors and agents from all claims, actions, suits and demands from loss or injury to themselves arising from participation in such activities.

4.5 Disclaimer

4.5.1 The participant (and the participant’s parent / guardian where the participant is under 18 years of age) acknowledges that YouthAdvance will not be responsible for any loss or damage to any property brought on to the program. Should any claim be made for such loss or damage to property owned by any person associated with the participant, the participant and its heirs, executors and assignees will indemnify YouthAdvance in respect of all such claims.

4.6 Privacy Notice

4.6.1 YouthAdvance collects only personal and sensitive information that we believe is reasonably necessary in order to facilitate participation in our programs.

4.6.2 By providing us with this sensitive information the participant (and the participant’s parent / guardian where the participant is under 18 years of age) consent to our use or disclosure of this information for a secondary purpose directly related to the primary purpose. Unless permitted by law, YouthAdvance will not use this information for any other purpose without your consent. The information YouthAdvance collects includes the information you provide to us on this form, any additional information you provide to YouthAdvance staff verbally or otherwise and any information YouthAdvance may need to collect about you from third parties on your behalf (if applicable). The participant may request access to the information YouthAdvance holds about the participant at any time by contacting YouthAdvance. By not collecting this information, YouthAdvance may not be able to provide the participant with the services YouthAdvance offers and /or to look after the participant’s needs during its participation in YouthAdvance programs.

4.6.3 YouthAdvance may need to disclose personal and sensitive information the participant has provided to organisations and individuals that carry out functions on behalf of YouthAdvance and other external organisations. These organisations and individuals may include health care providers, emergency services and insurance providers. The participant (and the participant’s parent / guardian where the participant is under 18 years of age) consents to such disclosure if required.

4.6.4 By participating in a YouthAdvance Program, the participant (and the participant’s parent / guardian where the participant is under 18 years of age) acknowledges that they have read and understood this privacy notice and agree to provide the personal and sensitive information to YouthAdvance as required.